Shipment tracking software focuses on delivery status, vehicle, route or dispatch data; CRM manages shipment together with customers, orders, product lines, inventory issue, after-sales notes and reporting. Shipment tracking software shows where the delivery is. CRM shows which customer, order, product and inventory movement the delivery belongs to. Delbig fits companies that want shipment tracked as the final link of the sales and operations chain. If the only need is to see whether a package is dispatched, on the vehicle or delivered, shipment tracking software may be enough. In that case, sales, products, prices, customer notes and order history may remain in separate systems. CRM connects shipment information to the customer sales history and order detail. The team can see which products are ready to ship, which delivery is delayed, what should be said to the customer and who owns the next action from the same record. It may be enough if only delivery status is tracked; CRM is needed when customer, order, inventory, product line and after-sales follow-up must be managed together. Delbig positions shipment together with orders, product lines, customers, inventory movement and sales team follow-up.
Seeing delivery status and managing customer operations are different
When is shipment tracking software enough?
What does CRM add to shipment?
Frequently asked questions
Does shipment tracking software replace CRM?
Which records does Delbig connect shipment to?
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