Delbig CRM / Store Management
Manage store orders in one flow through delivery
For furniture stores buying products from multiple manufacturers, the process does not end with a sales record. The same workflow should track which manufacturer will supply the order, its procurement status, when it will enter the warehouse, how it will be prepared for shipment and how it will be delivered to the customer.
Delbig CRM keeps the store team, procurement, warehouse, shipment and delivery steps manageable without breaking the flow.
Track products from external manufacturers together with the store order
In companies that resell products, sell through a showroom or source from different manufacturers, order information often spreads across phone calls, messages, Excel files and personal notes. This makes it harder for the store team to give customers clear information.
In Delbig CRM, the order, manufacturer and procurement step are tracked inside the same customer process. It becomes clearer which product is expected from which manufacturer, and what the approval and delivery-time status is.
The move from order to procurement becomes clear
After the customer-selected product is approved, the process connects to procurement. The store team can see in one flow whether the product is at the manufacturer, waiting for procurement approval or waiting to enter the warehouse.
- The customer selection and approved product information stay recorded.
- The expected manufacturer for each product is tracked.
- Delivery time, approval and procurement status become visible for the store team.
Warehouse and inventory information stays connected to shipment preparation
Products arriving at the warehouse are checked, received into stock and prepared for shipment. This lets the store, warehouse and shipment teams work from the same order.
It is easier to track whether the product has entered the warehouse, whether checks are complete and whether it is ready to ship to the customer.
The shipment plan is prepared with date, route, vehicle and team information
When the product is ready to ship, delivery date, route, vehicle and team planning can be handled together. Nearby deliveries can be evaluated in the same plan, so shipment stops being a separate last-minute task.
Delivery information closes inside the order history
When the product is delivered to the customer, receipt information, signature record and process closure remain traceable in the order history. This lets the store team work from the same record for after-sales questions.
This structure reduces uncertainty in customer communication and helps sales, procurement, warehouse and shipment teams work with the same information.
A clearer operation flow for furniture stores
Delbig CRM provides an operational tracking structure designed to reduce information gaps from order to delivery for stores that buy products from external manufacturers. The goal is for the store team, procurement side, warehouse and shipment team to move through the same workflow.
- The store order is connected with the manufacturer and procurement step.
- Products arriving at the warehouse and stock receiving are connected with the order process.
- Shipment and delivery steps remain visible in the customer history.
What to check before choosing this workflow
When evaluating this workflow, do not only look at screenshots. Check whether an order can move from sales to procurement, from warehouse to shipment and into delivery history on the same record. In a Delbig CRM demo, you can review this chain through a realistic store scenario.
- Order, supplier, warehouse and shipment information should move forward without breaking apart.
- The store team and headquarters should see the same delivery information.
- During the demo, the workflow should be reviewed with examples similar to your own products, suppliers and delivery process.
Let's review your store operations together
If you buy products from external manufacturers and want to track store orders together with warehouse and shipment steps, we can review this workflow together in Delbig CRM.