After-Sales Service and Service Request Tracking Software
When service requests stay in calls, emails, messages and separate sheets, customer, order, product, assignee and due-date context breaks apart. Delbig connects every case with sales and delivery history and keeps assessment, internal or supplier service, warehouse, redelivery and closure in one record.
Review your after-sales workflow with usWhat is after-sales service software?
After-sales service software opens and tracks service requests for delivered products or completed services, records issue details and photos, assigns owners and target dates, and keeps every action visible until closure.
Order and product context
Link the request to the correct customer, order, product or service record.
Issue details and photos
Keep reason, quantity, location, notes and visual evidence in the same case.
Owner and target date
Assign the team or user and make the next action and due date visible.
Supplier and internal service
Track supplier work separately from internal repair, replacement or rework.
Warehouse and redelivery
Keep receipt, ready status and customer delivery connected to the case.
Open and overdue work
Monitor waiting, overdue, completed and reopened requests.
Service stays connected to customer and sales history
The team sees the customer, order, affected item, issue, photos, owner, target date and next action in one history.
Core service tracking scope
- Open from an order, delivery or authorized standalone record
- Issue reason, quantity, location, notes and photos
- Owner, status, target date and next action
- Supplier request or internal service steps
- Warehouse receipt, readiness and redelivery
- Delivery confirmation, closure and history
Who is it for?
- Businesses selling products with post-delivery service
- Teams managing maintenance, repair, replacement or returns
- Companies coordinating suppliers and internal service
- Organizations with multiple stores, warehouses or service owners
Frequently asked questions
Can a request be linked to an order?
Yes. A delivered order or item can be selected so customer and sales history remain connected.
Can photos and supplier actions be tracked?
Yes. Photos, notes, supplier response, warehouse receipt and redelivery can remain in one record.
Does it support standalone service requests?
Authorized teams can also open a standalone record when no historical order is available.
Review your after-sales workflow with us
Share how you manage service requests, orders, products, owners, suppliers, warehouse steps and redelivery; we will map the right Delbig workflow with you.